1. Overview
We hope that you are completely satisfied with your purchase at My Florgen. If you received faulty items, you may request a return or refund within 7 days of receiving your item. Please ensure that the item meets our return conditions for a smooth refund process.
2. Return Conditions
We accept returns under the following conditions:
✅ The item is unused, unwashed, undamaged, and in its sealed original packaging with all tags attached.
✅ A return request must be submitted within 7 days of receiving the product, along with a valid proof of purchase (order number, payment receipt, etc.).
✅ If the item has quality issues (such as defects or damage upon arrival), we offer a full refund or replacement.
❌ We do not accept returns or refunds in the following cases:
Innerwear Items (such as bras and underwear) cannot be returned for hygiene reasons unless there is a quality issue.
Returns due to personal preference (e.g., "I don’t like it" / "It doesn’t fit" / "Wrong Sizes") will only be accepted if the item remains unopened and meets our return conditions.
Clearance or giveaway items are non-refundable.
3. Refund Process
1. Request a Return
Contact us via [Live Chat/WhatsApp], providing your order number, photos of the item, and reason for return.
We will review your request within 48 Hours (Business Days)
2. Return the Item
Return Address: 40 Jalan Pemimpin,Tat Ann Building#03 12,Unit G2 ,Singapore,577185
Return Shipping Costs:
If the return is due to a quality issue, we will cover the return shipping fee, we will arrange pick up service for you.
If the return is due to personal reasons, the customer is responsible for the return shipping fee.
3. Refund or Exchange
Once we receive the returned item and confirm it meets our conditions, we will process your refund or exchange within 5 business days.
Refunds will be issued using the same payment method as the original purchase (e.g., credit card, PayPal, e-wallet), and processing time may vary depending on the payment provider.
4. Order Cancellation Policy
If your order has not been shipped yet, you may contact customer service to cancel your order and receive a full refund.
If your order has already been shipped, cancellation is not possible. You will need to request a return following our return policy.
5. Contact Us
If you have any questions regarding our refund policy, feel free to contact us:
📧 Customer Service Email: mygardenerbra@gmail.com
💬 Live Chat: Whatapps: +65 88548524
📍 Return Address: 40 Jalan Pemimpin,Tat Ann Building#03 12,Unit G2 ,Singapore,577185
