1. Order Processing Time
We usually process orders within 48 hours on business days (Monday to Friday, excluding public holidays).
During promotional events or peak periods (such as holidays), order processing times may be slightly delayed. We appreciate your patience.
2. Shipping Options & Estimated Delivery Time
📍 Domestic Shipping (Singapore)
| Shipping Method | Estimated Delivery Time | Shipping Fee | Tracking Available |
|---|---|---|---|
| Standard Shipping | 2-4 business days | SGD 1.99 (Free for orders above SGD 50) | ✅ Yes |
| Express Shipping | 1-2 business days | SGD 2.99 (Free for orders above SGD 80) | ✅ Yes |
For local orders, you can check your delivery status via our WhatsApp customer service.
🌎 International Shipping (Malaysia)
| Shipping Method | Estimated Delivery Time | Shipping Fee | Tracking Available |
|---|---|---|---|
| Standard International Shipping | 5-10 business days | MYR 3.99 (Free for orders above MYR 199) | ✅ Yes |
International delivery times may vary due to customs clearance, weather conditions, and logistics providers.
3. Order Tracking
Once your order is shipped, you will receive a tracking number and a tracking link to monitor your shipment status.
If you do not receive tracking information within 48 hours after your order is shipped, please contact our customer service.
4. Customs Duties & Import Taxes (For International Orders)
Orders shipped to Malaysia may be subject to import duties, customs taxes, or additional fees, which are the responsibility of the buyer.
Please check with your local customs office for more details, as we cannot estimate these charges.
5. Undeliverable Orders & Address Issues
Please ensure that you provide accurate shipping information. If an order is returned due to an incorrect address, the buyer will be responsible for the re-delivery fee.
If an order is returned due to failed delivery attempts or other reasons, we can arrange re-delivery, but additional shipping fees will apply.
6. Lost, Stolen, or Delayed Orders
For Singapore orders: If the tracking status shows that your package has been delivered but you haven’t received it, please contact us immediately.
For Malaysia orders: Once the package is shipped, we are not responsible for lost, stolen, or delayed shipments. Please contact the shipping provider or your local postal service for assistance.
7. Contact Us
📧 Customer Service Email: mygardenerbra@gmail.com
💬 WhatsApp Support: +65 88548524
